RECEIVING PAYMENTS
Receiving Payments on Erlybird

Erlybird uses Stripe to provide a seamless credit card and debit card online payment experience for you and your customers. With one click, you’ll connect your new or existing Stripe account with Erlybird and start accepting payments immediately.

When and how are funds transferred into my account?

Payments you accept on Erlybird are transferred to your Stripe account immediately. Although Stripe initiates an electronic deposit into your bank account daily, they'll actually be transferring payments accepted earlier based on your transfer schedule. Visit Stripe's documentation for more information here.

What is Erlybird’s fee?

Erlybird’s fee is 5% per successful transaction. There are no additional fees.

How much does Stripe cost?

Stripe’s fee is 2.9% + 30¢ per successful transaction. There are no additional fees.

Are there any other fees?

With Erlybird's simple and transparent pricing there are no hidden fees and you only get charged when you earn money. You’ll never be charged for failed transactions, stored cards, recurring payments or refunds.

Is Erlybird secure?

We chose Stripe as our payment processing partner because Stripe meets and exceeds the most stringent industry standards for security. They are also audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1 (This is the highest level of certification available). You can learn more about the technical details of Stripe's secure infrastructure here.

Will fraudulent orders or cards be rejected? How do I handle disputes?

Stripe provides several tools to minimize fraud losses and to help determine if a transaction is fraudulent. These include tools that auto-reject suspicious transactions and notify you of questionable charges so that you can make the most informed decision possible as to whether to accept a charge. There’s more information here. Stripe actively works to prevent and minimize disputes, and you’ll work with them directly to manage any disputes. You can learn more here.

How do I keep track of my Erlybird orders & transactions?

Your Erlybird seller’s dashboard lets you view and export your sales, customers and payments information, and your Stripe Dashboard lets you view and manage refunds and transfers to your bank account, and more.

Need more information?

We’re here to answer any other question you might have about our payments system. Get in touch using this contact form and we’ll get back to you as soon as possible: https://www.erlybird.com/contact